In the midst of the global health crisis, the need for essential medical supplies became a priority for companies worldwide. Handel Corp, a company dedicated to the importation and distribution of medical equipment, found itself at the epicenter of this crucial task when it received a shipment of 1000 face mask manufacturing machines from China
The challenge was monumental: to nationalize the cargo as quickly as possible and distribute the machines in record time. However, what seemed like a routine task turned into a journey full of surprises.
The operational team of Handel Corp, responsible for the logistics and nationalization of the cargo, encountered an unexpected obstacle. The initial order was to carry out 100% of the pre-inspection with reference numbers and minimal descriptions. This procedure, although seemingly standard, became the starting point of a story that would demonstrate the importance of efficiency and effective management in critical situations.
The surprise came when, after a meticulous inspection process, it was discovered that only 975 machines had arrived instead of the expected 1000. Without wasting time, the claims protocols were activated, and the insurance company was immediately notified to address the situation.
Faced with this situation, Handel Corp demonstrated its agility and determination by not accepting the loss. Through its agent in China, they contacted the supplier to validate the situation. The response was clear: only 975 machines had been shipped.
In an unexpected turn, the supplier took responsibility for the CIF (Cost, Insurance, Freight) shipment of the missing items, ensuring that the remaining 25 machines would arrive in Colombia without incurring additional costs for Handel Corp.
The effective management of the situation not only avoided a negative economic impact by not having to pay taxes on the machines that did not arrive but also ensured that the insurance was not affected. Furthermore, thanks to the prompt action of the company, the missing balance was sent to Buenaventura at no additional cost, allowing the machines to be available for distribution as planned. This story highlights the importance of operational efficiency and proactive management in times of crisis. Handel Corp, facing an unforeseen challenge, demonstrated that agility and resilience are key to overcoming obstacles, even in the midst of a pandemic. The lesson learned serves as a reminder for all companies of the importance of being prepared for the unexpected and the need for effective management to ensure success in critical moments.